Refund Policy

Refund Policy Overview

At Sidillus, we are committed to ensuring customer satisfaction. If you are not satisfied with your training program, we offer a refund policy as detailed below.

Refund Eligibility

You are eligible for a refund under the following conditions:

• Within 7 Days of Enrollment: Full refund if requested within 7 days of completing your payment, provided you have not accessed more than 20% of the course materials.
• Technical Issues: If you experience persistent technical issues that prevent access to course materials or mentorship sessions, and Sidillus cannot resolve them within 48 hours, a full or partial refund may be issued.
• Program Cancellation by Sidillus: If Sidillus cancels a program or batch before the scheduled start date, a full refund will be issued.

Non-Refundable Conditions

Refunds will NOT be issued under the following circumstances:

• More than 7 days have passed since enrollment
• You have accessed more than 20% of the course materials
• You have attended live mentorship sessions or group classes
• You have completed projects or received code reviews
• Refund is requested after the program has commenced
• Payment was made through a third-party platform or promotional code without proper authorization
• The reason for refund is related to personal circumstances, schedule conflicts, or change of mind after significant course access

Refund Process

Step 1: Send a refund request email to sidillus.connect@gmail.com with your enrollment details and reason for refund.

Step 2: Our team will review your request and verify eligibility within 5 business days.

Step 3: If approved, the refund will be processed to your original payment method within 10-15 business days.

Step 4: You will receive a confirmation email once the refund has been initiated.

Partial Refunds

In certain cases, Sidillus may issue a partial refund:

• If you request a refund after 7 days but within 14 days of enrollment, and you have accessed less than 50% of materials, a 50% refund may be issued.
• For technical issues that were partially resolved, a prorated refund based on the period of unavailability may be issued.

Special Circumstances

If you have extenuating circumstances (medical emergency, family crisis, etc.), please contact us immediately at sidillus.connect@gmail.com with supporting documentation. We will review your case individually and may make exceptions to this policy.

No Refund for Career Outcomes

Please note that this refund policy does not cover:

• Job placement guarantee failures (as no placement is guaranteed)
• Salary expectations not met
• Career outcomes not achieved
• Interview performance or hiring decisions by employers

Sidillus provides training and mentorship to equip you with skills; however, employment outcomes depend on market conditions, your effort, and employer decisions.

Course Extensions vs. Refunds

Instead of requesting a refund, you may request a course extension for the same batch or the next upcoming batch if you are unable to complete the program on time. Contact sidillus.connect@gmail.com to discuss extension options.

Contact Us

For refund requests, clarifications, or appeals, please contact:

Email: sidillus.connect@gmail.com
Response Time: Within 5 business days

Policy Updates

Sidillus reserves the right to update this refund policy at any time. Changes will be communicated to all enrolled students. The refund policy applicable at the time of enrollment will govern refund requests for that enrollment.